Common Technical and Login Issues

These are solutions to common technical or login problems. If you continue to experience problems please contact us.

Recommended browsers
I'm bounced back to a login screen when I enter my username and password or when i attempt to post a project
The requested URL was not found
I Just signed-up, but it's not letting me login
I can't remember my password

Recommeded Browsers

We protect your personal information by using 128-bit encryption. We recommend using a browser that supports this encryption level, such as:

Upgrade to the most recent release of the browser system you are using. www.handycanadian.com has been optimized for an 1024 x 768 display resolution.

Be aware of Parental Control and Security settings, both in the service provider software and the Internet browser you are using.

When new system upgrades become available, take advantage of them to stay as current as possible.

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I'm bounced back to a login screen or home page when I enter my username and password or when i attempt to post a project

If you are a member or subscriber and are having problems logging in, you will need to enable cookies on your browser.

For our login system to work properly, we place what is commonly called a cookie on your computer. It is a bit of data that lets us know who you are when you go from one page to the next. Without that cookie, you look just like anyone else in the world as far as our computer can tell. With that cookie we can say, "Ah yes! It's OK to show this person private account information because he/she properly logged in."

The way our cookies currently work is that we give you a new one each time you visit our site and log-in. When you log-out or exit your browser, the cookie disappears.

So...what you need you to do is to enable your browser to receive cookies.

Here's how to do it:

Internet Explorer 6.x and up
Select "Tools | Internet Options..." from the main menu.
Change to the "Privacy" tab
Click "Advanced..."
For "First-party Cookies" select: "Accept"
For "Third-party Cookies" select: "Accept"
Click "OK"
Click "OK" again.

Make sure to check the box to "Always allow session cookies". If you are still receiving the "session expired" message, go to the "privacy" tab again, in the bottom area it says "Websites". Click the bottom button that says "Edit". Then click the button "Remove All" (or you could just find HandyCanadian.com in the big box and remove it). When you are done, click "OK".

NOTE: If this doesn't resolve the issue, please click here to download and install the latest Firefox browser.

Internet Explorer 5.x
Select "Tools | Internet Options..." from the main menu.
Change to the "Security" tab
Click "Custom Level..."
Scroll down to the "Cookies" section.
To enable: Set "Allow cookie that are stored on your computer" to "Enable" Set "Allow per-session cookies" to "Enable"
To disable: Set "Allow cookie that are stored on your computer" to "Disable" Set "Allow per-session cookies" to "Disable"
To get a prompt: Set "Allow cookie that are stored on your computer" to "Prompt" Set "Allow per-session cookies" to "Prompt"
Click "OK"

NOTE: If this doesn't resolve the issue, please click here to download and install the latest Firefox browser.

Internet Explorer 4.x
Select "View | Internet Options..." from the main menu.
Change to the "Security" tab.
Select "Custom" and click "Settings..."
Scroll down to the "Security" section.
To enable: Select "Always accept cookies"
To disable: Select "Disable all cookie use"
To get a prompt: Select "Prompt before accepting cookies"
Click "OK"

Netscape Communicator 6.x
Select "Edit | Preferences..." from the main menu.
Select "Privacy and Security | Cookies"
To enable: Select "Accept all cookies" or "Accept only cookies that get sent back to the originating server"
To disable: Select "Disable cookie"
To get a prompt: Check "Warn me before storing a cookie" and select "Accept all cookies" or "Accept only cookies that get sent back to the originating server"
Click "OK"

Netscape Communicator 4.x
Select "Edit | Preferences..." from the main menu.
Select "Advanced"
To enable: Select "Accept all cookies" or "Accept only cookies that get sent back to the originating server"
To disable: Select "Disable cookie"
To get a prompt: Check "Warn me before accepting a cookie" and select "Accept all cookies" or "Accept only cookies that get sent back to the originating server"
Click "OK"

Netscape Navigator 3.x
Select "Options | Network Preferences..." from the main menu.
Change to the "Protocols" tab.
Navigator 3.x does not have an option to completely disable accepting cookies.
To get a prompt: Check "Accepting a Cookie" under "Show an Alert Before"
Click "OK"

Steps for AOL users:
If you are using a Windows operating system, then you should have Internet Explorer installed. If not, you should download the latest version of Internet Explorer or Netscape.

1. First connect to the Internet with AOL and then minimize it.
2. Next, find either the blue E for Internet Explorer or N for Netscape on your desktop or look for them in the Start -> Programs list. Use either one to connect to Web for Faculty
3. If you still experience the "session has expired" login problem, look above to the appropriate browser and perform the steps to clear out the temporary Internet files and cookies. Note, you may have to clean the files and cookies more than once.

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The requested URL was not found

This is a message that your Web browser will give you if it can't find a Web page to connect to at the address you specified. Depending on your Web browser, the message might read "Cannot open" or "Cannot retrieve" followed by the Web address.

Steps you can take include:

Use the Reload button to try to connect to the site again, or wait and try again later.
Clear your Web browser's disk cache. Depending on the browser, you will choose a menu item called "Preferences" or "Options." Look for an option for "Advanced" or "Browser" features, then press the button that says "Purge Cache," "Clear Cache," or "Empty Cache."
Try connecting to other Websites. If you can connect to other sites, the problem might be a temporary one with our site or your ISP so please try again in a few minutes. If you're having problems connecting to other sites though, you might be having a problem with your connection or your computer or your ISP

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I Just signed-up, but it's not letting me login

Mis-spelling. See if you received an email from us. There will be your login information. Make sure you enter your username and password correctly. You can request your password by clicking here.

If you're still not able to login after verifying the above, please contact us so we can help.

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