These are solutions to common technical or login
problems. If you continue to experience problems please contact
us.
Recommeded Browsers
We protect your personal information by using 128-bit encryption.
We recommend using a browser that supports this encryption level,
such as:
• Microsoft
Internet Explorer 5.0 or higher
• Mozilla
Firefox 2
• Netscape
Communicator 6.0 or higher
Upgrade to the most recent release of the browser system you are
using. Handycanadian.com has been optimized for an 800 x 600 display
resolution.
Be aware of Parental Control and Security settings, both in the
service provider software and the Internet browser you are using.
When new system upgrades become available, take advantage of them
to stay as current as possible.
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I'm bounced back to a
login screen or home page when I enter my username and password
or when i attempt to post a project
If you are a member or subscriber and are having problems logging
in, you will need to enable cookies on your browser.
For our login system to work properly, we place what is commonly
called a cookie on your computer. It is a bit of data that lets
us know who you are when you go from one page to the next. Without
that cookie, you look just like anyone else in the world as far
as our computer can tell. With that cookie we can say, "Ah
yes! It's OK to show this person private account information because
he/she properly logged in."
The way our cookies currently work is that we give you a new one
each time you visit our site and log-in. When you log-out or exit
your browser, the cookie disappears.
So...what you need you to do is to enable your browser to receive
cookies.
Here's how to do it:
Internet Explorer 6.x and up
Select "Tools | Internet Options..." from the main menu.
Change to the "Privacy" tab
Click "Advanced..."
For "First-party Cookies" select: "Accept"
For "Third-party Cookies" select: "Accept"
Click "OK"
Click "OK" again.
Make sure to check the box to "Always allow session cookies".
If you are still receiving the "session expired" message,
go to the "privacy" tab again, in the bottom area it
says "Websites". Click the bottom button that says "Edit".
Then click the button "Remove All" (or you could just
find HandyCanadian.com in the big box and remove it). When you
are done, click "OK".
NOTE: If this doesn't resolve the issue, please
click
here to download and install the latest Firefox browser.
Internet Explorer 5.x
Select "Tools | Internet Options..." from the main menu.
Change to the "Security" tab
Click "Custom Level..."
Scroll down to the "Cookies" section.
To enable: Set "Allow cookie that are stored on your computer"
to "Enable" Set "Allow per-session cookies"
to "Enable"
To disable: Set "Allow cookie that are stored on your computer"
to "Disable" Set "Allow per-session cookies"
to "Disable"
To get a prompt: Set "Allow cookie that are stored on your
computer" to "Prompt" Set "Allow per-session
cookies" to "Prompt"
Click "OK"
NOTE: If this doesn't resolve the issue, please
click
here to download and install the latest Firefox browser.
Internet Explorer 4.x
Select "View | Internet Options..." from the main menu.
Change to the "Security" tab.
Select "Custom" and click "Settings..."
Scroll down to the "Security" section.
To enable: Select "Always accept cookies"
To disable: Select "Disable all cookie use"
To get a prompt: Select "Prompt before accepting cookies"
Click "OK"
Netscape Communicator 6.x
Select "Edit | Preferences..." from the main menu.
Select "Privacy and Security | Cookies"
To enable: Select "Accept all cookies" or "Accept
only cookies that get sent back to the originating server"
To disable: Select "Disable cookie"
To get a prompt: Check "Warn me before storing a cookie"
and select "Accept all cookies" or "Accept only
cookies that get sent back to the originating server"
Click "OK"
Netscape Communicator 4.x
Select "Edit | Preferences..." from the main menu.
Select "Advanced"
To enable: Select "Accept all cookies" or "Accept
only cookies that get sent back to the originating server"
To disable: Select "Disable cookie"
To get a prompt: Check "Warn me before accepting a cookie"
and select "Accept all cookies" or "Accept only
cookies that get sent back to the originating server"
Click "OK"
Netscape Navigator 3.x
Select "Options | Network Preferences..." from the main
menu.
Change to the "Protocols" tab.
Navigator 3.x does not have an option to completely disable accepting
cookies.
To get a prompt: Check "Accepting a Cookie" under "Show
an Alert Before"
Click "OK"
Steps for AOL users:
If you are using a Windows operating system, then you should have
Internet Explorer installed. If not, you should download the latest
version of Internet Explorer or Netscape.
1. First connect to the Internet with AOL and then minimize it.
2. Next, find either the blue E for Internet Explorer or N for
Netscape on your desktop or look for them in the Start -> Programs
list. Use either one to connect to Web for Faculty
3. If you still experience the "session has expired"
login problem, look above to the appropriate browser and perform
the steps to clear out the temporary Internet files and cookies.
Note, you may have to clean the files and cookies more than once.
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The requested URL was
not found
This is a message that your Web browser will give you if it can't
find a Web page to connect to at the address you specified. Depending
on your Web browser, the message might read "Cannot open"
or "Cannot retrieve" followed by the Web address.
Steps you can take include:
- Use the Reload button to try to connect to the site again, or
wait and try again later.
- Clear your Web browser's disk cache. Depending on the browser,
you will choose a menu item called "Preferences" or
"Options." Look for an option for "Advanced"
or "Browser" features, then press the button that says
"Purge Cache," "Clear Cache," or "Empty
Cache."
- Try connecting to other Websites. If you can connect to other
sites, the problem might be a temporary one with our site or your
ISP so please try again in a few minutes. If you're having problems
connecting to other sites though, you might be having a problem
with your connection or your computer or your ISP
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I Just signed-up, but
it's not letting me login
Mis-spelling. See if you received an
email from us. There will be your login information. Make sure you
enter your username and password correctly. You can request your
password by clicking
here.
If you're still not able to login after verifying the above, please
contact
us so we can help.
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I can't remember my password
You can request your password by clicking
here.
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