Home Maintenance Club Canada Inc added comments:

Prior to our response statement, we would like to advise the reader that this complaint was filed within the same dates as the other two complaints on our profile. (August 2010 - November 2010). At that time, HM Club Canada Incorporated misjudged the character and work ethics of hired employees and subcontractors. HM Club Canada Incorporated has taken full responsibility for the negative workmanship, and have, since then, hired capable contractors, who are very knowledgeable in thier fields- and it is reflected in their workmanship from December 2010 to the present date. Please do not hesitate to contact us by phone (905-970-8229), email, or visiting our office location (#1- 11 Edvac Drive, Brampton, ON L6S 5W5) to view our references, or to schedule an in-home visit of previous and current projects. ---- FYI: This review was stemmed by our refusal to warranty Mr. Cooper's project. Reasons for this refusal are: a) Only workmaship completed by HM Club Canada Incorporated employees or subcontractors are covered by our Insurance company b) Home owner workmanship/ other hired source WILL NOT be covered by our insurance, as it is unknown if the correct procedure(s) were taken when attempting to repair- this may ultimately result in worse damage than to begin with. Mr Cooper admitted to knowledge of the issue from April 2011, but did not contact HM Club Canada Incorporated until September 2011. We encourage all clients to contact us as soon as possible if a defect is noticed with our workmanship. We do not request any payments from clients unless they are satisfied with project progress/ completion. Mr. Cooper issued final payment in September 2010. Mr. Cooper contacted us in September 2011 regarding a repair. Warranty inspection occurs within two- three weeks of call, unless an emergency. An appointment was scheduled on Thursday September 16 2011, ten days after call was made. Mr. Cooper cancelled and rescheduled a more convenient date on Tuesday September 20, 2011. During the inspection, Mr. Cooper admitted to the serviceman that he had himself serviced the shower. Repair attempted by client and/or a different company to our workmanship will not be covered by our insurance company. A letter was sent to Mr. Cooper indicating this policy, however also stating our intent to honour the said repair. Upon receiving the letter, Mr. Cooper replied by email expressing anger at the notification, and stating that he noticed the issue in April 2011. Company contact should not have had been in September 2011, but rather when the problem initially arised in April 2011. We encourage all clients to contact us at the earliest possible date of a misdemeanor with our workmanship, so that we may be able to inspect and repair the problem prior to becoming extensive. By admittedly holding back five months, Mr. Cooper may have prolonged the damage to its present state, which could have been resolved at initial sighting. Because the client informed us (in writing) that the damage was over five months old, and that there was an attempt to repair (also in writing), rather than calling in the warranty, HM Club Canada Incorporated’s managerial team has collectively made the decision that we will not over rule our insurance company to cover the unsuccessful repair made by the client. Particularly with a repair that has been delayed for five months. However, moving forward, Home Maintenance Club Canada Incorporated will inform potential clients of our Full Two Year Warranty Policy, including a detailed Term Outline, so that this issue will not arise again. We hope Mr. Cooper is able to get past our decision, and we do wish him all the best moving forward. Again, please do not hesitate to contact us by phone (905-970-8229), email, or visiting our office location (#1- 11 Edvac Drive, Brampton, ON L6S 5W5) to view our references, or to schedule an in-home visit of previous and current projects.

 

 

Home Maintenance Club Canada Inc added comments:

Currently, The side entrance door is installed, and all work promised within the invoice has been fully completed. Initially when the client claimed that the "counter had been separated from the base", HM Club had reimbursed the client's account $200.00. There was direction given to workers by the client in regards to where to remove carpet, but unfortunately the client was not satisfied with a small portion of the carpet that had been removed. Therefore we reimbursed the client $200.00 to have the carpet repaired to his satisfaction. It is quite realistic to have flyaway dust and debris when a renovation is in progress, particularly when flooring is removed. The main floor was kept free of dust through the duration, and continuously cleaned. The client requested that their basement be cleaned, although no work was being conducted there. To satisfy our client, we reimbursed $200.00 for the cleaning of the basement. HM Club Canada takes pride in keeping our clients satisfied, and had initially thought Ajay was satisfied with the total credit of $700.00 for the minor dissatisfaction, the completion of all promised labour in accordance with the invoice, plus the project's three year guaranteed warranty. We have tried on many occasions to contact Ajay to resolve issues at hand, but unfortunately have not received any response to date. However, we have informed Ajay that there is a three year warranty with the home project should any issues arise with workmanship. We are located at #1-11 Edvac Drive in the city of Brampton, and are available during regular business hours. We regret to have lost a client, but do look forward to resolving any outstanding issues with Ajay.

 

Home Maintenance Club Canada Inc added comments:

Please note that there was communication between the client and our company from the beginning of this project, 9/13 up until 10/20, whereas the project was very close to completion. (There were email and phone communications.) With the influences of two subcontractors(not employees) whom provided incompetent work (they were let go from our company on 10/20), this client demanded a full refund on 10/21. Client then proceeded to call Peel Police over a counter that the client requested our company to modify. Please note that the client made no attempt to request the counter through previous communications, in which we would have gladly returned upon request. (Counter returned to client on 10/22, where the deliverer witnessed the same two subcontractors, whom were let go from our company, working for the client on their own presumed agreed terms). Exterior project was requested by the client, and they had received quotes from other companies, but chose us to complete it. Plumbing in the bathroom consisted of a toilet flange in a opposite direction, which is an Adjustable component. Please note that the Toilet was not installed as yet, and improvements were still in process. HM Club has not had ONE dissatisfied client since our business opened in 2004. If there were issues with clients, we were prompt to resolve with a mutually agreed solution, thus resulting with a satisfied client. This was achievable because the client gave our company the opportunity to offer a resolution to their issue. After the incident on 10/21, HM Club called the client on 10/22 to try to resolve, but unfortunately the offer was refused. HM Club would love to resolve this client's issue, and have submitted a request for arbitration. Currently awaiting a response from the client. Please feel free to contact us for many references, and project sites that you may visit to see, hear, and judge for yourself our workmanship and capabilities.