ProRen Home Improvements and Construction

I woud NEVER, EVER recommend the services of Pro-Ren Home Improvements. In my opinion, Sam David does a great job of mis-representing himself and his company. He continually demands money but offers no explanation or proof for for the additional expenses. When issues occur he over-inflates the costs knowing that you need the work done to complete the project. Also, he doesn't pay his workers as evendinced in a communication he forwarded to me. He demanded $15,000 from me with no explanation and then threatened to remove his workers if I didn't pay, which he did... And we had a contract in place with payment terms cleary defined. He left me with an unfinished project and he owes me money since I had alrady paid him from work he had not completed. In my opinion, if you want to throw money down the drain and ruin your house, then he is the man for the job!!! May you have better luck than I did in sourcing a relable, honest contractor....

ProRen Home Improvements and Construction added comments:

ProRen greatly regrets the outcome of this project. Thankfully, our list of satisfied customers greatly out numbers our unsatisfied customer. We encourage prospective customers to please read the positive feedback we have received. In response to Wendy Wells' complaint, there were many additional expenses that were building up during this project. Each and every additional expense was fully discussed and explained to the client prior to ProRen beginning any additional work. In addition to what was outlined in the original contract, there was an additional $18,000 in work that was signed and agreed upon by the client. ProRen requested that Ms. Wells make an additional payment to cover all the extras prior to any more work being carried out. The additional $18,000 was not included in the payment schedule. ProRen felt that there was a huge lack of communication between the client and contractor throughout this entire project. There were many times Mr. David attempted to discuss issues with Ms. Wells and was repeatedly told that she was too busy in meetings etc. Mr. David made the decision to pull his team from the project based on the outstanding amount of extras incurred and the fact that there was a lack of communication between him and Ms. Wells. Upon pulling his team from the project, Mr. David attempted to contact Ms. Wells to work out their issues so they could proceed with this project. Ms. Wells was unresponsive to Mr. David's attempts to smooth out their differences. Ms. Wells, in fact, sent Mr. David an email terminating their contract and requesting that Mr. David no longer contact her. Due to the above circumstances, ProRen was not given the chance to resolve any issues with this client and to complete the work outlined in this project. Mr. David is more than willing to continue this project to completion. As far as issues with our employees, Ms. Wells should not be concerned, nor is it any of her worry. ProRen has never had any problems with their employees, nor have we ever had complaints of employees not being paid. In conclusion, ProRen's intention was not to breach this contract. ProRen simply felt that there were too many issues building up and wanted to resolve these issues prior to work continuing. Unfortunately, we can't please everyone and not all relationships work out perfectly. The contract was in reality terminated by the client, Ms. Wells. In addition, Ms. Wells refused any communication that Mr. David attempted in order to resolve their issues. ProRen is more than willing to fulfill their obligation to Ms.Wells. We would welcome the opportunity to complete the project as outlined in the contract.

 

Completed renovation of two bathrooms, work includes the following: 1) Removal of existing drywall, floor and fixtures 2) Re-build of bathroom included installing drywall, building shower, installing floor and shower tiles, fitting vanities, painting and installing option fixtures. Work was completed in two week, ahead of schedule within budget. Quality of work was high and was pleased with final results.

 

Sam, Eugene and his team were very helpful. They were there everyday, and brought any issues to me in a timely manner. They did a fantastic job with our old house (1928) and Painted, replaced the hardwood throughout and completely redid and expanded our primary bathroom. Communication is key with this company and they are very good at keeping you up to date. They even finished ahead of schedule!

 

I was very pleased with the Proren team. They renovated one of the main bathroom in my house. His team did an excellent job. The job was done in a timely manner and they met their target date. Their expert knowledge of the team in assisting me in the materials that were used was very commendable. I will not hesitate to recommend for future projects. Carol Algernon

 

Pro-Ren's employees were a joy to work with. They were courteous, accommodating and their quality was first rate. The job was completed on schedule and they went out of their way to satisfy the customer.

ProRen Home Improvements and Construction added comments:

Just wanted to mention we took everything out and put everything in brand new in this reno we did a full gut of the first floor kitchen, bathroom, 3 bedrooms and living room and dining room of the house then we were given a full gut of the basement open concept to do beautiful renovation be sure to see pics coming soon !!!

 

Eugene was beyond trustworthy and did a beautiful job on my bathroom renovation. We did run into a snag that was not anyones fault with plumbing that was resolved very quickly and professionally. For the most part I was very impressed. Thank you for a great experience.

 

We are extremely satisfied with the hard work, dedication and expertise that went into making our dream kitchen and bathroom come alive. Throughout the entire process, ProRen has been professional and understanding to our needs and everything came through as promised. I highly recommend ProRen, awesome job!

 

My kitchen and 2 bathroom renovations was performed with knowledge, skill,and professionalism. ProRen described the entire process; there were no surprises, and the work was completed in a timely and efficient manner. Design advice provided ensured the products and style chosen fit our taste, the space, and our lifestyle.

 

Sam, Upon completion of our renovations, we would like to thank you for making the experience a pleasant one! We are thrilled with our newly renovated basement and un-suite bathroom. We appreciate your attention to detail respecting our budget and finishing the project on time. We will definitely recommend you to our friends and family all the best. Sasha and Janette Karpolovski