ProRen Home Improvements and Construction added comments:

ProRen greatly regrets the outcome of this project. Thankfully, our list of satisfied customers greatly out numbers our unsatisfied customer. We encourage prospective customers to please read the positive feedback we have received. In response to Wendy Wells� complaint, there were many additional expenses that were building up during this project. Each and every additional expense was fully discussed and explained to the client prior to ProRen beginning any additional work. In addition to what was outlined in the original contract, there was an additional $18,000 in work that was signed and agreed upon by the client. ProRen requested that Ms. Wells make an additional payment to cover all the extras prior to any more work being carried out. The additional $18,000 was not included in the payment schedule. ProRen felt that there was a huge lack of communication between the client and contractor throughout this entire project. There were many times Mr. David attempted to discuss issues with Ms. Wells and was repeatedly told that she was too busy in meetings etc. Mr. David made the decision to pull his team from the project based on the outstanding amount of extras incurred and the fact that there was a lack of communication between him and Ms. Wells. Upon pulling his team from the project, Mr. David attempted to contact Ms. Wells to work out their issues so they could proceed with this project. Ms. Wells was unresponsive to Mr. David�s attempts to smooth out their differences. Ms. Wells, in fact, sent Mr. David an email terminating their contract and requesting that Mr. David no longer contact her. Due to the above circumstances, ProRen was not given the chance to resolve any issues with this client and to complete the work outlined in this project. Mr. David is more than willing to continue this project to completion. As far as issues with our employees, Ms. Wells should not be concerned, nor is it any of her worry. ProRen has never had any problems with their employees, nor have we ever had complaints of employees not being paid.