Kitchen and Sewer Pipe Repair, Retaining Wall and Walkway
Norm was fantastic and coordinated kitchen water damage repairs plus arranged to find a sewer pipe repair specialist and orchestrated the construction of a new retaining wall and walkway plus a multitude of other issues with a recently purchased home. He saved me a lot of stay at home time by coordinating everything. He s a really reasonable guy with quality and dependability. He has some awesome staff as well and I'm extremely happy and relieved that I found him!!!
The job he had to do for me was huge but it was resolved in a month and a half.
Thanks to Norman Richter's expertise and strategic planning, not only do we have a beautiful new building for, but we were able to open it several weeks ahead of schedule. Throughout the process, they were sensitive to our needs as well as, visitors, and neighbors - and demonstrated flexibility to ensure the safety and comfort of everyone involved. Around The Home Handyman has truly become part of family and we're thrilled that they'll be working with us throughout subsequent phases of our renovations.
It is an absolutely gorgeous structure, internally and externally, and is certainly true to its historic surroundings and I wanted you to know that we are happy not only with its appearance, but also with the way in which it functions as a state-of-the-art space for teaching and learning...We are most pleased with the relationship we have established with you and all who have been on-site to shepherd the building from initial drawings to the final punch list...Again, thank you for all that you did to make this dream a reality
CEO - KR Magic Solutions
Banister and Deck Installation
Norman Richter is a scam artist. He claims to be an expert in practically every area of home repair, yet considering the shoddy work he produces, he clearly is not.
Richter was hired to complete a number of repairs that were required to renew my insurance. We were to have a banister installed on a stairway. Richter purchased a "beautiful" antique banister for our old house and then proceeded to cut it in half to make it fit. It is installed awkwardly and we regularly bump into it on the way down the stairs.We were also required to get a deck repaired due to rotting wood.. He tore up all of the deck and replaced it with wood that has irregular widths. Clearly this was done because he did not calculate the widths correctly. When it came to the billing, he produced a long list of things like nails and screws. Every minutia is detailed. My personal feeling is this is done to confuse. He and his colleagues were rarely on time and when challenged on this, he said "we start on time, but there is always a nail or a screw that has to be picked up". The experience with Richter has been a good learning experience for me, a single mom trying to have a decent home for my kids. I would warn anyone against hiring him. Also, he does not have an A rating with BBB. He once did, but numerous complaints over the years have dropped it to a B. I have no doubt that soon it will be lower.
A job that was suppose to take 3 days ended up taking 6 days, not because of complications of the job, but because Norm lacks any skills, abilities or knowledge in home renovations. Sadly, even with the extra time the final product was just terrible; not only was his work dirty and ugly to look at, the quality of his work was very poor.
Some major workmanship issues included:
1. He used a poor grout mixture and it started cracking after 1 day.
2. He cut tiles incorrectly and even the tiles he didn’t cut were misaligned beyond anything acceptable; this is all because he lacks any skills and abilities in tiling.
3. We told him to stop the plumbing work he was hired to do because he damaged all the plumbing items we purchased (sinks, faucets, etc), and he damaged the pipes in the house too. We had to hire a professional plumber to fix the damages.
Be warned, he will take on any renovation job you offer him even though he has zero knowledge to do the job. And if it's a job he needs new tools for, he will try and charge you for them; he actually tried to charge us for the diamond tipped blades he bought!
It was never agreed or even mentioned that there would be 2 people working the job, however on the first day he shows up with another guy who turned out to be just as bad as Norm in terms of skills and abilities. They would argue all day by shouting at each other, swearing and being very rude and explicit both in the house in front of us and outside the house.
The unprofessional attitude would get worse if we asked any questions; a simple comment like "why are the tiles crooked" would result in his dumb answer of "that’s the style nowadays" or a question about how much longer the job would take he would get angry and reply "don't bother me when I'm working" and "who's the boss here".
When it came time to pay, he presented us with an invoice with an absurd amount. Rather than providing a detailed and itemized list of hours, materials, etc, he simply rambled on about his work. A simple task such as "removing a light fixture" would be detailed in 5 or 6 steps (remove screw, pull fixture from wall, unplug black and white wires, etc). When asked to show us receipts for the materials he purchased, he refused and to this day we have yet to see any receipts that validate the costs he was charging us (see the note above about paying for tools). Further to this, he claimed him and his worker had worked 12+ hour days, when in reality they barely put in full 8 hour days. Many of which Norm would disappear for lunch leaving his worker alone. Because of all these issues, we asked him to come over to discuss the invoice. We had prepared a list of deficiencies and pointed out the discrepancies. After about 20 minutes of unproductive talking, he got frustrated, simply got up, told us to F-off and left. Eventually the issue was settled by mediation, and in the end he didn't get what he was asking for.
Be careful about what he tells you and what is listed on his website. His BBB rating on his website is not correct, so please do your research before hiring Norm to do any work.
There are many more issues that came up, but based on what I have written I hope that my headache and time wasted having to deal with Norm and his sorry company should be enough of a warning to others. Avoid him at all costs, because not only does he lack any viable ability to renovate, he has no place running a business or dealing with people. He is not a person to be trusted under any circumstance.
Screen/Storm Door Installation
Installed screen/storm door. The house had shifted so they had to make some improvisations. Took longer than expected and cost more than expected but the final result is excellent
Fantastic work Norm
AWFUL, TERRIBLE, SHOTTY WORK, EXPENSIVE AND AMATEUR CONTRACTOR! Two two guys showed up at my house. One seemed to know what he was doing and the other didn't seem to have a clue. Contractor's original estimate of cost and time was way off. Took more than twice as long as predicted and since they charge by the hour the final cost was more than double their original estimate. The worst part was that the quality of the work was terrible. I will now have to spend many hours fixing the work from these two contractors. When I told the contractor that I was not satisfied with the work he blamed everyone except himself. He blamed me for my selection of materials, the house, other previous contractor's work etc... DO NOT HIRE THIS CONTRACTOR.
We provide a vast range of HANDYMAN SERVICES and INDEPTH CONSTRUCTION and RENOVATION Projects for BOTH residential and commercial clients located throughout the Greater Metropolitan Ottawa and Gatineau area. We offer experienced practitioners who are insured, bondable, courteous, prompt and professional.
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